Description:
The Department Assistant provides essential support by handling front desk operations, customer service and administrative tasks within the department. This role focuses on assisting students, faculty, staff and the general public through phone, email and in-person interactions. The Disability Resource Center is looking for qualified individuals who will be responsible to help with the day-to-day operations of our office.
Responsibillities:
- Provide customer service by greeting visitors, answering multi-line phones, and responding to emails in a timely and professional manner
- Assist with scheduling appointments and managing calendars for faculty, staff and students
- Perform general administrative duties such as photocopying, filing, scanning and data entry to maintain organized department records
- Troubleshoot basic office equipment and technical issues
- Handle inquiries and unexpected situations, providing timely and effective solutions to keep operations running smoothly
- Maintain confidentiality of sensitive department and student information
- Uphold professional standards of dress, conduct and behavior, especially during high-traffic or busy times
- Prepare and maintain the integrity of accommodated exams
- Other duties as assigned by the professional staff
We strive to prepare our student staff with the skills necessary for the workforce. Successful candidates will gain a working knowledge of office procedures and practices as well as disability accommodations.
Qualifications:
- Must be detail-oriented and able to work independently while completing assigned projects
- Good communication and interpersonal skills with strong phone etiquette
- Friendly and kind
- Comfortable being around people with disabilities
- Must be able to understand and respect confidentiality requirements
- Manages time well and punctual
- Self-starter and motivated to learn new skills
- Ability to function calmly in a fast-paced, busy environment with multiple phone lines and a steady flow of students and visitors including being reliable
- Knowledge of MS Word, Excel, Gmail and Google Docs is preferred. Familiarity with department specific software is a plus